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Marval re-certified to ISO/IEC 20000 standard for 12th consecutive year

United Kingdom June 2017: IT Service Management (ITSM) innovator, Marval, has once again successfully passed its latest ISO/IEC 20000:2011 audit – the international quality standard for ITSM. The company has now successfully held this certification since its introduction in 2005.

Greg Pritchett, Managing Director of Marval, says of the re-certification “We are one of the few organisations in the UK that continue to demonstrate commitment to the ISO/IEC 20000 standard and the consistent delivery of services to our customers. Maintaining this standard by being regularly audited by an independent assessor enables Marval to prove adherence to good practice principles and documented processes in the delivery and support of its IT services.”
ISO/IEC 20000 is a formal, international standard (aligned with and underpinned by the ITIL good practice framework) that provides the industry with a benchmark that can be used for auditing and assessing internal and external suppliers across the supply chain and delivering opportunities for service support teams to develop a culture of continual service improvement.

Richard West, Global Service Desk Manager, Marval, “Being an ISO/IEC 20000 certified Service Desk means that we have a benchmark to refer to, and can compare our operations to proven good practices and standards. It endorses consistency in our service delivery, promotes accountability and nurtures a progressive, customer-centric culture. Knowing that they have a good system in place helps our analysts offer exceptional service every time, to all customers, and do that with confidence, following a proven and documented process.”

 

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