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Marval focuses on delivering service excellence at SITS17

Marval will be exhibiting at SITS17 – The IT and Service Management Show, Stand 520, Olympia, London 7-8th June. The leading UK event for Service Desk and IT Support Professionals, SITS17 will provide a comprehensive service management exhibition alongside over 50 seminar sessions and world-class keynotes.

Marval will be demonstrating its latest, innovative and time-saving service management software, Marval MSM, designed by service management professionals for service management professionals across all sectors and industries to improve management information and the customer experience.

Marval has been selected as a Service Innovation of the Year finalist in this year’s itSMF Professional Service Management Awards for its approach to continual service improvement (CSI) through people empowerment and change acceleration, using the Marval Suggested Service Improvement (SSI) process within its software. This innovation in Marval MSM provides an accountable mechanism that allows staff to feel empowered both now and in the future; their voice matters, their feedback counts, adding value and momentum to the CSI process.

MSM is a secure ITIL process compliant, ISO/IEC 20000 and ISO/IEC 27001 compatible, socially collaborative ITSM software solution. It is a technologically advanced, integrated ITSM software solution that empowers support professionals to improve services, increase productivity and realise significant cost savings. 

Whether on-premise, customer-hosted or Marval-hosted cloud / hybrid deployment, MSM is a secure, versatile and scalable solution that is easily deployed to any part of the organisation requiring service and support. It is a reliable, stable ITSM technology that will support IT business services and growth strategies of your organisation.

The Marval MSM solution is PinkVERIFY accredited to all processes and certified as Axelos ITIL process compliant to gold level.

Marval’s ITSM consultants and product specialists are also on hand to discuss your service improvement requirements to help elevate your support delivery services, increase productivity, reduce costs and enhance the user and customer experience.

Marval is an ISO/IEC20000 accredited company, underpinned by 27+ years industry knowledge and expertise.
 

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