Marval Customer Achieves Bronze award in Pink Elephant 2017 IT Excellence Awards

Congratulations to the City of Ottawa for receiving the bronze award in the Project of the Year category of the 2017 IT Excellence Awards, held during the 22nd Annual International IT Service Management Conference and Exhibition, PINK18, in Orlando, Florida.

The 2017 IT Excellence Awards were granted in four categories, recognizing individual and corporate commitment to IT excellence and IT Service Management (ITSM).

Project of The Year: Recognizes an organisation that has demonstrated significant commitment to good practice frameworks including ITIL®, ISO, COBIT, Lean IT, and Six Sigma.

City of Ottawa clearly demonstrated its commitment and success in Service Management Enterprise Expansion within the organisation, underpinned by Marval’s MSM service management software.

“Thank you to Pink Elephant for selecting us as the Bronze Award winner for Project of the Year. This is a tremendous accomplishment for the City of Ottawa,” said John Carter, Project Manager, IT Client Services, City of Ottawa. “This award is not only the result of the hard work and dedication of our ITS Department, but it also reflects our strong partnership with our non-IT business clients. Our Service Management enterprise expansion has been a big success for us, and hopefully other organizations can learn from our project and follow our example.”

About City of Ottawa
Ottawa is geographically the largest city in Canada, with a population of over 900,000. As a corporate entity, the City of Ottawa is the municipal government of Canada's capital region that is responsible for the provision of services to the public.

The City of Ottawa employs approximately 15,000 staff offering over 100 lines of business to residents including Public Health, Parks and Recreation, Community and Social Services, and Fire Services. It also supports a varied business client community dispersed across over 300 physical locations.

Read the full case study HERE