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14th Annual Conference ITSMF CZ

  • Start date: 23/01/2020
  • End date: 24/01/2020
  • Location: Prague
  • Region: Europe
  • Venue: Cubex Centrum, Prague, Czech Republic
  • Event Website: https://conference.itsmf.cz/en/

'Inspired by ITIL and ITSM'

Get the latest knowledge on topics, trends, and best practices in service management.

  • Come and listen to “what you should do”, “why you should do it”, practical advice on “getting started” and “how to improve”
  • Build a network of experts and information resources, collaborate on ideas and discuss common challenges.
  • Meet leading ITSM tool vendors and other additional service management offerings.
  • Learn more about the industry’s direction (the future of ITIL, how to cope with increased business expectations, etc.).
  • Discover new ways to encourage personal and professional development by learning more about the Professional Service Management System (PSMF) and accessing case studies

Marval is a gold partner at the conference and Alex Hocking, Head of Service Delivery at Marval UK will be speaking and presenting a workshop at the event covering ' Chatbots' and 'XLA (experience level agreements) vs SLA (service level agreements'

 

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