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  • How To Maximise Your Investment In People, Process And Technology

    Posted by: Chris Brown
    03/08/2017

    By Chris Brown, Product Trainer, Marval
    When thinking of your Service Desk resources, what’s the first thing that comes to mind?
    The word “resources” means a lot of things really, but most Service Desk professionals would...

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  • ITSM Implementation: How To Put Your Right Foot Forward

    Posted by: Robert Hall
    01/08/2017

    By Robert Hall, Support Analyst, Marval
    You ‘ve just acquired your new Service Management system – congratulations! Now starts the real fun: uploading corporate data. I know, it doesn’t sound like fun really; actually, some IT...

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  • Service Desk: How To Improve Employee Engagement And Reduce Turnover

    Posted by: Richard West
    27/07/2017

    By Richard West, Service Desk Manager, Marval
    While many organisations have opted for more friendly, open and flexible work models, employee engagement remains one of their most pressing challenges. In fact, according to a Gallup global...

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  • A Lone Traveller Or A Transformational Leader?

    Posted by: Greg Pritchett
    26/07/2017

    Rudyard Kipling wrote “he travels fastest who travels alone”. The question is, how far can one go on their own?
    By Greg Pritchett, Managing Director, Marval
    For many organisations that go through transformative changes (including...

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  • Continual Service Improvement: No Laughing Matter

    Posted by: Hassan Elahi
    24/07/2017

    By Hassan Elahi, Support Analyst, Marval

    “If everything seems to be going well, you ‘ve obviously overlooked something.” Put in a simpler (and less funny) way: there’s always room for improvement - particularly in...

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  • Right On Target: Why More Women Should Consider A Career In IT

    Posted by: Jess Hill
    20/07/2017

    By Jess Hill, Application Support Analyst, Marval

    A few days ago, I was watching BBC on Sunday morning before going to my Archery practice, and they had a piece about how young women, especially teenagers, are picking up on Archery as a...

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  • Please, May I Have Some More? How To Request IT Budget (Even In A Tough Economy)

    Posted by: Robert Hall
    19/07/2017

    By Robert Hall, Support Analyst, Marval

    Impeccable Customer Service. Personalised Customer Experience. An efficient and highly productive Service Desk. What’s stopping your ambitious plan to improve Service Management in your...

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  • ITSM Projects: What Could Possibly Go Wrong?

    Posted by: Lianne Larner
    18/07/2017

    By Lianne Larner, Operations Manager, Marval
    According to a report by The Standish Group, less than 1/3 of all projects are successfully completed on time and on budget.
    For professionals working in the IT industry, this detail is hardly...

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  • Nurturing Efficient And Happy Service Desk Teams

    Posted by: Richard West
    17/07/2017

    It takes a lot of effort to build an efficient Service Desk team. It takes even more effort to keep it.
    By Richard West, Service Desk Manager, Marval

    Being the Manager of a busy Global Service Desk, I know that Support Analysts work...

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