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  • Right On Target: Why More Women Should Consider A Career In IT

    Posted by: Jess Hill
    20/07/2017

    By Jess Hill, Application Support Analyst, Marval

    A few days ago, I was watching BBC on Sunday morning before going to my Archery practice, and they had a piece about how young women, especially teenagers, are picking up on Archery as a...

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  • Please, May I Have Some More? How To Request IT Budget (Even In A Tough Economy)

    Posted by: Robert Hall
    19/07/2017

    By Robert Hall, Support Analyst, Marval

    Impeccable Customer Service. Personalised Customer Experience. An efficient and highly productive Service Desk. What’s stopping your ambitious plan to improve Service Management in your...

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  • ITSM Projects: What Could Possibly Go Wrong?

    Posted by: Lianne Larner
    18/07/2017

    By Lianne Larner, Operations Manager, Marval
    According to a report by The Standish Group, less than 1/3 of all projects are successfully completed on time and on budget.
    For professionals working in the IT industry, this detail is hardly...

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  • Nurturing Efficient And Happy Service Desk Teams

    Posted by: Richard West
    17/07/2017

    It takes a lot of effort to build an efficient Service Desk team. It takes even more effort to keep it.
    By Richard West, Service Desk Manager, Marval

    Being the Manager of a busy Global Service Desk, I know that Support Analysts work...

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  • Service Management: Cultivating the Flower Of The Flock

    Posted by: Chris Brown
    11/07/2017

    “Training is everything. The peach was once a bitter almond; cauliflower is nothing but cabbage with education.” This amazing, though somewhat sarcastic quote (we wouldn’t expect anything less from Mark Twain, of course) epitomises...

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  • What To Ask From Your ITSM Demo (And Still Enjoy The Experience!)

    Posted by: Jess Hill
    10/07/2017

    By Jess Hill, Application Support Analyst, Marval
    So, you have decided that you need a new ITSM tool to help your Service Desk provide better quality and lower cost customer service. How can you make sure you make the most of your demos, so you...

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  • Is It “ERP vs ITSM” Or “ERP plus ITSM”?

    Posted by: Robert Hall
    05/07/2017

    By Robert Hall, Support Analyst, Marval
    Information Technology in enterprises today has taken on an essential, centralised role. There are no departments or operations that do not use some kind of IT equipment, even if it’s just a simple...

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  • Service Management in the Fintech Era

    Posted by: Marval Software
    04/07/2017

    Only a few years ago, retail banking was exclusively held at high street branches, where customers and staff would meet in person and spend time discussing about products and options, while developing a personal relationship. In the Fintech era, of...

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  • Reinventing Marval: Our Transformation Journey

    Posted by: Greg Pritchett
    03/07/2017

    In 1989, Don Page and I had this mad idea about developing a tool that would reinvent the way service was delivered - bringing people before process and technology and evolving ticketing systems and Help Desks to Service Desks. Totally invigorated,...

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