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  • Five AGILE Principles to Apply to Enterprise Service Management

    Posted by: Jenn Mendyk
    18/12/2017

    By Jenn Mendyk, Service Management Consultant, Marval North America
    The world of Software Development has dramatically evolved. Within the past decade, we have seen tremendous changes in the way applications are built; not only in technology,...

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  • Business Decisions

    Posted by: Robert Hall
    14/12/2017

    By Robert Hall, Support Analyst, Marval
    If you choose not to decide, you’ll still have made a choice – sang Geddy Lee of RUSH. And it is so true.
    Life is full of decisions. In business we make decisions every day. These can be on...

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  • When Sticky Plasters become a Solution

    Posted by: Dean Johnson
    11/12/2017

    By Dean Johnson, Support Analyst, Marval
    Let’s be honest, we’ve all done this at some point: Something’s broken, or not implemented or applied properly in the first place, but instead of fixing it we improvise and find an...

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  • Contagious Behaviours in the Workplace

    Posted by: Greg Pritchett
    06/12/2017

    By Greg Pritchett, Managing Director, Marval
    I read an interesting report recently about stress in the workplace (“Preventing stress: Promoting positive manager behaviour”) by the Chartered Institute of Personnel and Development...

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  • Change Management and the Modern Business

    Posted by: Robert Hall
    04/12/2017

    By Robert Hall, Support Analyst, Marval
    According to the BNET Business Dictionary, Change Management is “the coordination of a structured period of transition from situation A to situation B, in order to achieve lasting change within an...

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  • The Manager’s Top 5 Rules for a good Process (and why bother with them!)

    Posted by: Dr Don Page
    28/11/2017

    By Dr. Don Page, ITSM Strategic Director, Marval
    I am not sure why this subject is challenging, but for some it just is. Process defines how we should work, we follow process for almost everything we do: learning to drive, obtaining a bank loan,...

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  • Old Ways, New Ways (or just set in our ways!)

    Posted by: Robert Hall
    27/11/2017

    By Robert Hall, Support Analyst, Marval
    People are usually set in their ways. When they go to work every morning, they expect to enter a familiar work environment and deal with conditions they are used to. Surprises or big changes are not...

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  • Evolving Leaders In Customer Service

    Posted by: Greg Pritchett
    23/11/2017

    By Greg Pritchett, Managing Director, Marval
    I’m sure you have heard this before: employees quit managers, not companies. Poor management is in fact the number one reason employees leave their companies (even if their exit interview says...

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  • Service Desk Teamwork, Awarded

    Posted by: Richard West
    16/11/2017

    By Richard West, Service Desk Manager, Marval
    Last week Marval hosted MPowered, its Global Partner Conference in Lithuania. Mpowered is a major three-day event and awards ceremony for our partner community, where knowledge is shared, our culture...

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