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  • Kasparov’s Legacy

    Posted by: Greg Pritchett
    05/01/2018

    By Greg Pritchett, Managing Director, Marval
    In May 1997, chess grandmaster Garry Kasparov was defeated by IBM’s Deep Blue in a riveting game that triggered discussions pertaining to the battle “Man vs Machine”. Exactly 20...

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  • Why we are going down the ISO27001 Process

    Posted by: Richard West
    05/01/2018

    By Richard West, Service Desk Manager, Global Service Desk, Marval
    Marval is a company that believes in processes. Not any processes, but the ones that are tested, tried and proven to produce great results. Our operations are built on the...

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  • 10 New Year’s Resolutions for Service Management Professionals

    Posted by: Robert Hall
    28/12/2017

    By Robert Hall, Support Analyst, Marval
    It’s the most wonderful time of the year. It’s the time of year to have fun, spend quality time with the family, share some holiday love, and think of plans for the next year. Most of us will...

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  • Service Desk and the Ghost of Christmas Yet to Come

    Posted by: Chris Brown
    19/12/2017

    By Chris Brown, Product Trainer, Marval
    Our past affects our future; any good or bad decisions we make bear an impact on what will happen in the years to come. This applies to the Service Desk, too.
    Who doesn’t love a classic...

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  • Five AGILE Principles to Apply to Enterprise Service Management

    Posted by: Jenn Mendyk
    18/12/2017

    By Jenn Mendyk, Service Management Consultant, Marval North America
    The world of Software Development has dramatically evolved. Within the past decade, we have seen tremendous changes in the way applications are built; not only in technology,...

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  • Business Decisions

    Posted by: Robert Hall
    14/12/2017

    By Robert Hall, Support Analyst, Marval
    If you choose not to decide, you’ll still have made a choice – sang Geddy Lee of RUSH. And it is so true.
    Life is full of decisions. In business we make decisions every day. These can be on...

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  • When Sticky Plasters become a Solution

    Posted by: Dean Johnson
    11/12/2017

    By Dean Johnson, Support Analyst, Marval
    Let’s be honest, we’ve all done this at some point: Something’s broken, or not implemented or applied properly in the first place, but instead of fixing it we improvise and find an...

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  • Contagious Behaviours in the Workplace

    Posted by: Greg Pritchett
    06/12/2017

    By Greg Pritchett, Managing Director, Marval
    I read an interesting report recently about stress in the workplace (“Preventing stress: Promoting positive manager behaviour”) by the Chartered Institute of Personnel and Development...

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  • Change Management and the Modern Business

    Posted by: Robert Hall
    04/12/2017

    By Robert Hall, Support Analyst, Marval
    According to the BNET Business Dictionary, Change Management is “the coordination of a structured period of transition from situation A to situation B, in order to achieve lasting change within an...

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