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  • No Pain, No Gain: Why undergoing the ISO/IEC 27001 Process was worth it

    Posted by: Richard West
    26/01/2018

    By Richard West, Service Desk Manager, Global Service Desk, Marval
    If you have been following Marval recently, then you are probably aware that we have started the certification process against the ISO/IEC 27001 standard for Information...

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  • People, Process, Technology, Change and Culture: Five Critical Elements for Security

    Posted by: Chris Harris
    25/01/2018

    By Chris Harris, Support Analyst & Tester, Marval
    Do you remember all the fuss with a ransomware attack last year? Nope, me neither.
    Last May, a large number of systems was hit by WannaCry, a widely spread and disastrous ransomware...

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  • All Worked-Up: How Customer Service Technology Can Help Increase Job Satisfaction

    Posted by: Robert Hall
    24/01/2018

    By Robert Hall, Support Analyst, MarvalWork is not a four-letter word. Let me rephrase: work is not just a four-letter word. For most of us, work is where we spend probably one third (if not more) of our adult, productive years. It is linked to our...

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  • The Human Effect

    Posted by: Dr Don Page
    15/01/2018

    By Dr. Don Page, ITSM Strategic Director, Marval
    I keep hearing complaints about time-consuming and expensive investments in technology that failed to fulfil expectations. I have to say, I find these comments really annoying. Wake up and smell...

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  • Our ISO/IEC 27001 Journey: 10 Lessons Learnt

    Posted by: Richard West
    10/01/2018

    By Richard West, Service Desk Manager, Global Service Desk, Marval
    Recently, we made the strategic decision to certify our environment against the ISO/IEC 27001 standard for Information Security. The certification process was long and thorough,...

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  • Kasparov’s Legacy

    Posted by: Greg Pritchett
    05/01/2018

    By Greg Pritchett, Managing Director, Marval
    In May 1997, chess grandmaster Garry Kasparov was defeated by IBM’s Deep Blue in a riveting game that triggered discussions pertaining to the battle “Man vs Machine”. Exactly 20...

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  • Why we are going down the ISO27001 Process

    Posted by: Richard West
    05/01/2018

    By Richard West, Service Desk Manager, Global Service Desk, Marval
    Marval is a company that believes in processes. Not any processes, but the ones that are tested, tried and proven to produce great results. Our operations are built on the...

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  • 10 New Year’s Resolutions for Service Management Professionals

    Posted by: Robert Hall
    28/12/2017

    By Robert Hall, Support Analyst, Marval
    It’s the most wonderful time of the year. It’s the time of year to have fun, spend quality time with the family, share some holiday love, and think of plans for the next year. Most of us will...

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  • Service Desk and the Ghost of Christmas Yet to Come

    Posted by: Chris Brown
    19/12/2017

    By Chris Brown, Product Trainer, Marval
    Our past affects our future; any good or bad decisions we make bear an impact on what will happen in the years to come. This applies to the Service Desk, too.
    Who doesn’t love a classic...

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