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  • The Impact Of Culture In Customer Service

    Posted by: Hassan Elahi
    11/05/2017

    By Hassan Elahi, Support Analyst, Marval SoftwareA few weeks ago, I went on a holiday to visit some of my family in Pakistan. I was hoping to come back with a lot of good memories, a nice tan and a couple of extra pounds of fat from all the caloric...

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  • Watch Your Assets: How ITAM Helps Enhance IT Security

    Posted by: Chris Harris
    09/05/2017

    By Chris Harris, Support Analyst, Marval Software
    We live in a fast-paced, globalised and full of opportunities world. Many successful businesses have overgrown their local markets, developed global commercial networks and now depend on their...

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  • Sisters Are Doin’ It For Themselves

    Posted by: Julian Ratcliffe
    08/05/2017

    By Julian Ratcliffe, Sales Coordinator, Marval Software
    Let’s go back to 1985, when shoulder pads were in, and Annie Lennox from the Eurythmics and the great Aretha Franklin belted out the feminist anthem “Sisters Are Doin'...

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  • When All Things IT (Don’t) Work Like Magic

    Posted by: Richard West
    05/05/2017

    By Richard West, Service Desk Manager, Marval Software
    According to a study run by Jobsite, IT professionals in the UK feel that their work is not appreciated by their co-workers in non-IT functions. Actually, 67% of IT professionals feel that...

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  • How many printers do we have? And how many are Inkjet?

    Posted by: Robert Hall
    03/05/2017

    By Robert Hall, Support Analyst at Marval Software
    The last decade has brought several organisational and operational changes in many enterprises, and newly introduced technologies were responsible for a good number of them. From new work...

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  • How To Survive An Audit

    Posted by: Rhonda Ritchie
    02/05/2017

    By Rhonda Ritchie, Development Project Manager, Marval SoftwareService Desk staff can feel overwhelmed nowadays. When you are full speed ahead with day-to-day work, managing customer requests and trying to schedule the next administrative task or...

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  • An Investment For Life

    Posted by: Greg Pritchett
    27/04/2017

    By Greg Pritchett, Managing Director, Marval SoftwareWhile I was growing up, things seemed to remain around us for longer (even summers and winters lasted longer). We had good, sturdy and practical furniture that lasted for years; white goods that...

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  • Tough Love: Difficult Customers And How To Deal With Them

    Posted by: Hassan Elahi
    25/04/2017

    Why an overheated customer is more dangerous than an overheated computer?
    By Hassan Elahi, Support Analyst, Marval Software
    I’m sure you’re thinking to yourselves: how can you compare an overheated computer with a customer?...

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  • Service Desk Analysts – Or The Translators Of The Techy Jargon

    Posted by: Jess Hill
    24/04/2017

    By Jess Hill, Application Support Analyst, Marval Software
    Customers are important for any business. Customers are the reason why the business exists. Without any customers, no business would survive - probably why many successful businesses...

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