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  • Fit Together: How Team Collaboration Helps Improve Service Delivery

    Posted by: Dean Johnson
    05/06/2017

    By Dean Johnson, Support Analyst, Marval
    At the start of another day in the office (where office is a very busy, global Service Desk), I login Marval MSM to check my agenda. A list of scheduled tasks waits for me every morning, on top of any...

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  • Where There’s Will, There’s A Way

    Posted by: Greg Pritchett
    31/05/2017

    By Greg Pritchett, Managing Director, Marval
    A few days ago -following the 115th anniversary of its discovery-, we saw several online references and stories about the Antikythera mechanism; an astonishing 2000-year-old calculator which is...

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  • What Really Counts In Service Management: Find Out At SITS 17!

    Posted by: Scott Pointon
    30/05/2017

    By Scott Pointon, Digital Marketing Officer, Marval
    Your customers know best: According to an industry report, 78% of customers believe that good service depends on the Analyst’s competency. And they are right; it all comes down to...

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  • Meetings, Online? How Technology Promotes Effective Business Communication

    Posted by: Robert Hall
    26/05/2017

    By Robert Hall, Support Analyst, Marval
    Mark B. is responsible for training technicians throughout the country. He has become as familiar with faceless motorway service stations and fast food menus, as he is with his company’s products....

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  • Culture: An Injection For The Organisation’s Health

    Posted by: Poonam Patel
    22/05/2017

    By Poonam Patel, HR Manager, Marval
    It is one of the most critical systems in every organisation. It helps us keep healthy by preventing damaging (or even toxic) elements to penetrate our organisation and cause trouble. It recognises and...

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  • “What Are You Doing?” The Benefits Of Having An ISO 20000 Certified Service Desk

    Posted by: Richard West
    17/05/2017

    To quote scientist W. Edwards Deming “If you can’t describe what you are doing as a process, then you don’t know what you are doing.” When it comes to Customer Service, you definitely want to know what you are doing.
    By...

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  • Innovation Applied: Marval Innovative SSI Process

    Posted by: Dr Don Page
    16/05/2017

    Marval are thrilled and honoured to have been selected by the iTSMF as a finalist for “Service Innovation of the Year” Award for the Marval Suggested Service Improvement (SSI) process.
    By Dr Don Page, ITSM Strategic Director, Marval...

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  • Ransomware: 5 Quick Steps To A Safer Organisation

    Posted by: Chris Harris
    15/05/2017

    By Chris Harris, Support Analyst, Marval Software
    On Friday afternoon, it was reported that many NHS organisations, as well as other large companies, were affected by a ransomware cyber-attack. So far over 237,000 computers in more than 99...

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  • Why do I need an SLA?

    Posted by: Robert Hall
    15/05/2017

    By Robert Hall, Support Analyst, Marval SoftwareWell, let’s start with what a Service Level Agreement (SLA) is. Put simply, it is a definition of reasonableness – what the concerned groups consider is practical in a business...

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