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What is ITIL 4?

ITIL 4, the latest version of the world’s most popular ITSM framework, is scheduled to be released at the beginning of 2019.

The ITIL update will focus on integrating ITIL with best practices from DevOps, Agile, and Lean. ITIL 4 is being developed by a large team of more than 150 industry experts, along with a new ITIL Development Group consisting of more than 2000 members representing many of the largest organisations in the world.


What is ITIL?

To Marval, the IT Infrastructure Library (ITIL®) is about 'documented common sense', common sense that is based on the collective experience of commercial and governmental practitioners worldwide. This has been distilled into one reliable, coherent approach, which is now the de facto framework used by many of the world's leading businesses. The processes defined by ITIL underpin and are aligned to the International Standard for IT Service Management (ITSM) - ISO/IEC 20000.

ITIL is also a Service Management philosophy. A philosophy that represents a seamless integration of all the diverse products required to assist in both developing and delivering a quality, professional and cost-effective Service Management function. This includes the definition of the required business processes, functions, tools, education and business drivers.

In short, IT Service Management's role is to help the business gain a competitive advantage, by doing things faster, more effectively, more efficiently and more economically; ITIL is that enabling factor, delivering more value with less risk.



“The new updated ITIL guidance will be called ITIL 4. This name reflects the role ITIL 4 will play in supporting individuals and organisations to navigate the Fourth Industrial Revolution.

IT is at the core of every business in today's world. The update will allow ITIL to reflect the fast-paced and complex environment we live in, and new ways of working and emerging practices, all of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the digital transformation world.

The purpose of ITIL 4 is to provide organisations with comprehensive guidance for the management of information technology in the modern service economy.

ITIL 4 will evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with, and even leads, the wider business strategy.” - AXELOS Global Best Practice


ITIL 4 Certification

The first release of ITIL 4 will be the Foundation level, currently scheduled to be launched in Q1 2019, with the following levels due for release in H2 of 2019. The certification scheme shared below is aligned with ITIL v3 and has been streamlined to provide clear paths for practitioners to continue their ITIL journey.


ITIL 4 Certification - Credit AXELOS Global Best Practice

(Source – AXELOS Global Best Practice

ITIL 4 Release Date

According to announcements made by AXELOS, ITIL 4 is expected to launch in the first quarter of 2019.


Any questions? Give us a call, we’d love to talk with you.

Alternatively, visit the Axelos Global Best Practice website for more information - Click Here

Credit (AXELOS Global Best Practice

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