Call us Today +44 (0)1536 711 999

Marval logo

Please, May I Have Some More? How To Request IT Budget (Even In A Tough Economy)

By Robert Hall, Support Analyst, Marval

Impeccable Customer Service. Personalised Customer Experience. An efficient and highly productive Service Desk. What’s stopping your ambitious plan to improve Service Management in your Organisation?

Many CIOs would agree that budget (or the lack of it) is one of the most common reasons they ‘ve put their plans on hold. A tough economy, uncertain market conditions or emerging competition pressing the business’ profitability, these are all good reasons (or maybe excuses?); meaning CIOs need equally good arguments to support their request for extra funding, which would enable them to proceed with their plans.

So, here’s a few good arguments you can use, focusing on:

-          The challenges. Why do you need to improve Service Management? What are your day-to-day challenges? What issues does your team have? Describe the current situation realistically, using specific examples and explaining how it affects your team’s productivity and efficiency.

-          The anticipated outcome. What would a well-implemented ITSM solution offer? What improvements are you expecting? Describe all areas that will be improved within your new ITSM environment, from customer service to team collaboration.

-          Alignment with critical business and operational objectives. Whether it’s better visibility and management of assets, improved systems availability, cultural change or increased customer satisfaction, a smart ITSM tool will help you be more aligned with some of your organisation’s most critical objectives. Highlight this connection (it’s not always obvious) and explain how you are planning to use the tool to support and accelerate accomplishment of your goals.

-          Compliance. For most organisations, compliance with industry’s regulations is key. Explain how a proven process will help your team be more compliant; and your organisation be more secure.

-          Competitiveness. Customer experience is important; improving your customer service can help your organisation become more competitive, while keeping your customers satisfied and loyal.

-          Cost. This could be your strongest argument. A successful ITSM implementation can provide instant reductions to OPEX. Economies of scale, better allocation of your resources, increased productivity, these metrics are all connected to your department’s expenditure. If you can prove that your ITSM tool can actually provide fast return on investment and lower operational costs moving forward, you have a winning argument.


Contact Us View all Articles

Similar Articles

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

I would like to opt in to receive marketing communications from Marval via:

  • Request a

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact

    Contact us to discuss your service improvement requirements