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5 Stages of Service Design

Service Design is an imperative part of customer service. Its significance goes above and beyond the Service Desk, adding value to the organisation overall. Well-designed and effective Services bear a number of key business and operational benefits: they can help reduce Total Cost of Ownership (TCO), advance quality and consistency of service, enable service improvements, accelerate IT governance, boost the effectiveness of ITSM and IT processes, and improve information and decision making.

5 Stages of Service Design - Marval Infographic

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