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10 ITSM pain points Marval MSM solves

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organisation. Marval MSM solves a multitude of pain points so to avoid information overload, I've highlighted 10 pain points that Marval MSM easily solves.


1. Know the full Incident, Change, Problem, Request and Event history for any Configuration Item – including charting functionality.  No more guesswork!


2. Visualise all Service relationships including CIs, People, Services, Customers, Documentation and Suppliers.  No more reliance on staff who might leave with this knowledge!


3. Automate Change Approval notifications.  No more relying on the CAB to remember!


4. Dynamically display relevant Knowledge Articles to Customers.  No more repeated Incidents and Service Requests!


5. Store all Customer and Supplier documentation in a one-stop-shop secure document repository on the self-service portal.  No more confusion regarding its location!


6. View all potential SLA/OLA/Underpinning contract breaches on one screen.  No more breaches which could have been prevented!


7. Track and manage all Supplier assigned activity on one screen.  No more confusion regarding accountability!


8. Provide Customers with News Articles and Service Bulletins.  No more repetitive calls into the Service Desk asking “what do I do”?


9. Store all stock items and chargeable products in one single solution.  No more manual effort or inaccurate charging/costing!


10. Notify ALL customers of updates and resolution for Major Incidents automatically.  No more time-consuming repeated calls and emails!


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