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  • Service Desk Teamwork, Awarded

    Posted by: Richard West
    16/11/2017

    By Richard West, Service Desk Manager, Marval
    Last week Marval hosted MPowered, its Global Partner Conference in Lithuania. Mpowered is a major three-day event and awards ceremony for our partner community, where knowledge is shared, our culture...

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  • The Journey Has Begun

    Posted by: Greg Pritchett
    13/11/2017

    By Greg Pritchett, Managing Director, Marval
    Last week, I was in Lithuania for MPOWERED17, Marval’s Global Partner Conference and Awards. It was an exciting three days in Vilnius, where our partners had the opportunity to meet and spend...

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  • ESM Software Upgrades and Business Continuity

    Posted by: Robert Hall
    30/10/2017

    By Robert Hall, Support Analyst, Marval
    Enterprise Service Management (ESM) is a constantly evolving operation and many ESM tools are also evolving to reflect the market’s emerging needs.
    Marval MSM is one of them. It is a highly...

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  • A Consistent Start to the Customer’s Service Experience

    Posted by: Robert Hall
    25/10/2017

    By Robert Hall, Support Analyst, Marval
    Service Catalogues are becoming increasingly popular lately, as many Service Desks have recognised the need to develop and introduce one to their customers and staff. This organised collection of...

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  • In Service Management, it’s the impact that makes all the difference

    Posted by: Greg Pritchett
    17/10/2017

    By Greg Pritchett, Managing Director, Marval
    The million-dollar question: Why is Service Management important?
    It’s a question I’ve lately been asking many business associates, partners and friends from our industry, and the...

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  • Project Management against the collar? Simple ways to make things work

    Posted by: Jess Hill
    16/10/2017

    By Jess Hill, Application Support Analyst, Marval
    This is a shot of my dogs: Radar on top, Jethro and Merlin on the bottom.
    People say we can learn a lot from our pets, e.g. how to just enjoy life as it comes, how to express affection or how...

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  • Why we went native…

    Posted by: Ben Hinman
    10/10/2017

    By Ben Hinman, Software Architect, Marval“I think subconsciously people are remarkably discerning. I think that they can sense care.” - Jony Ive
    When we began building our enhanced MSM Mobile app, we were committed to building it as...

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  • Logistics and the Modern World

    Posted by: Robert Hall
    09/10/2017

    By Robert Hall, Support Analyst, Marval
    A few years ago, I was involved in a project (being part of a Supplier firm) designed to enhance the delivery of a wide range of Suppliers’ goods to a well-known Do-It-Yourself retail chain.
    The...

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  • ITSM Implementation: Technology Comes Second

    Posted by: Harry Newman
    05/10/2017

    By Harry Newman, Technical Consultant, Marval
    Having been actively involved in several IT Service Management implementation projects, I have come to the conclusion that most organisations, regardless of their size, industry or scope, face...

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