Call us Today +44 (0)1536 711 999

Marval logo
Marval Blog
  • An Investment For Life

    Posted by: Greg Pritchett
    27/04/2017

    By Greg Pritchett, Managing Director, Marval Software   While I was growing up, things seemed to remain around us for longer (even summers and winters lasted longer). We had good, sturdy and practical furniture that lasted for years; white...

    READ MORE
  • Tough Love: Difficult Customers And How To Deal With Them

    Posted by: Hassan Elahi
    25/04/2017

    Why an overheated customer is more dangerous than an overheated computer? By Hassan Elahi, Support Analyst, Marval Software I’m sure you’re thinking to yourselves: how can you compare an overheated computer with a customer?...

    READ MORE
  • Service Desk Analysts – Or The Translators Of The Techy Jargon

    Posted by: Jess Hill
    24/04/2017

    By Jess Hill, Application Support Analyst, Marval Software   Customers are important for any business. Customers are the reason why the business exists. Without any customers, no business would survive - probably why many successful...

    READ MORE
  • IT And The Ugly Ducklings

    Posted by: Julian Ratcliffe
    21/04/2017

    By Julian Ratcliffe, Sales Coordinator, Marval Software   March 1986. Maggie Thatcher was the first ever woman PM, my beloved Liverpool were the best team in the land, Cliff Richard and The Young Ones were number 1 with Living Doll and...

    READ MORE
  • Your ITSM Investment And What To Expect In Return

    Posted by: Lianne Larner
    19/04/2017

    By Lianne Larner, Operations Manager, Marval Software   Since the recession of 2008, many organisations have seen their budget shrinking year on year. Still, the technology world kept evolving and so did the senior management and...

    READ MORE
  • 5+1 Steps to Successful Service Design and Service Lifecycle

    Posted by: Robert Hall
    18/04/2017

    By Robert Hall, Support Analyst, Marval Software   The Service Design is an imperative part of customer service. Its significance goes above and beyond the Service Desk, adding value to the organisation overall. Well-designed and...

    READ MORE
  • Passwords: Think Them Through And Think Twice!

    Posted by: Robert Hall
    11/04/2017

    Information Technology brings with it Information Security – to protect the data held on the variety of servers, storage devices and computers that make up the modern office/hospital/bank or any other type of business you can think of. By...

    READ MORE
  • Riding High In Customer Service: A Matter Of Trust

    Posted by: Lianne Larner
    10/04/2017

    By Lianne Larner, Operations Manager, Marval Software   Riding has always been one of my most cherished hobbies, with show jumping and cross country being a particular passion. Wherever I was, no matter what was happening in my life, I...

    READ MORE
  • Rare And Hidden Talents

    Posted by: Poonam Patel
    06/04/2017

    By Poonam Patel, HR Manager, Marval Software As any football fan knows, great players don’t want to sit on the bench and watch the game. They want to be part of it. Great players will grab any opportunity to shape the game and contribute to...

    READ MORE

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements