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  • Want to make sure your self-service implementation is successful? Do these 5 things.

    Posted by: Paul Smith
    12/02/2020

    If you’re at the point of defining what success for the portal will look like and how to ensure positive user adoption, then you’ve already taken your first step towards making the project deliver real value. 
    If you want to get...

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  • Do you need a formal ISO accreditation to benefit from having IT audits?

    Posted by: Richard West
    12/02/2020

    The short answer is absolutely not.The more people and business functions that use the ITSM solution, the better the Return on Investment and your, per user, on going Management costs will reduce.  
    However, IT audits as a function...

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  • How to thoroughly promote your new self service portal

    Posted by: Paul Smith
    12/02/2020

    If you’re looking to your new self-service to help reduce the strain on the service desk and improve customer experience you need to ensure that your customers actually use it. If you’re wondering; how do I get my...

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  • How would your organisation benefit from an external IT Audit?

    Posted by: Richard West
    23/01/2020

    As Mrs Doyle, (think lots of tea in Father Ted) was fond of saying, “Ah, go on, go on, go on “Perhaps the business world isn’t quite ready for someone as persistent and persuasive as Mrs Doyle knocking on your door but there...

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  • 3 tips to help you prepare for an IT Audit

    Posted by: Richard West
    17/10/2019

    This can be a challenging area to consider. How do you prepare for an event where there may be a number of unknown variables you can’t control?
    Namely, where the auditor will ask to look, who they may ask to talk to (interview) and how...

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  • What you can expect when an auditor visits your offices

    Posted by: Richard West
    24/09/2019

    In the words of Corporal Jones, “Don’t panic Mr Mainwaring”.
    Having been at the thick end of this cycle for more than 10 years I can honestly say that these words ring true.
    In my youth I was frequently advised not to...

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  • The ITIL 4 Service Value Chain (Simplified)

    Posted by: Julian Ratcliffe
    13/09/2019

    What is the ITIL 4 Service Value Chain?The central element in the ITIL Service Value System (SVS) is the Service Value Chain (SVC). The SVC is an operating model that outlines key activities required to respond to demand and facilitate value...

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  • ITIL – Now entering the 4th Dimension

    Posted by: Paul Smith
    29/08/2019

    ITIL has always taught us that to achieve our goals, the right outcomes, and the desired benefits, we need to successfully blend together our people, processes and technology.
    In ITIL v3 we were introduced to the 4 Ps of Service Design: People,...

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  • 10 ITSM pain points Marval MSM solves

    Posted by: Scott Pointon
    18/07/2019

    MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organisation. Marval MSM solves a multitude of pain points so to avoid information overload, I've...

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