Call us Today +44 (0)1536 711 999

Marval logo
Blog
  • 3 tips to help you prepare for an IT Audit

    Posted by: Richard West
    17/10/2019

    This can be a challenging area to consider. How do you prepare for an event where there may be a number of unknown variables you can’t control?
    Namely, where the auditor will ask to look, who they may ask to talk to (interview) and how...

    READ MORE
  • What you can expect when an auditor visits your offices

    Posted by: Richard West
    24/09/2019

    In the words of Corporal Jones, “Don’t panic Mr Mainwaring”.
    Having been at the thick end of this cycle for more than 10 years I can honestly say that these words ring true.
    In my youth I was frequently advised not to...

    READ MORE
  • The ITIL 4 Service Value Chain (Simplified)

    Posted by: Julian Ratcliffe
    13/09/2019

    What is the ITIL 4 Service Value Chain?The central element in the ITIL Service Value System (SVS) is the Service Value Chain (SVC). The SVC is an operating model that outlines key activities required to respond to demand and facilitate value...

    READ MORE
  • ITIL – Now entering the 4th Dimension

    Posted by: Paul Smith
    29/08/2019

    ITIL has always taught us that to achieve our goals, the right outcomes, and the desired benefits, we need to successfully blend together our people, processes and technology.
    In ITIL v3 we were introduced to the 4 Ps of Service Design: People,...

    READ MORE
  • 10 ITSM pain points Marval MSM solves

    Posted by: Scott Pointon
    18/07/2019

    MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organisation. Marval MSM solves a multitude of pain points so to avoid information overload, I've...

    READ MORE
  • Why your organisation needs a clear desk and screen policy

    Posted by: Richard West
    17/07/2019

    Following the introduction of the EU General Data Protection Regulation (GDPR) which came into effect in May 2018, organisations have certainly become more aware and vigilant in maintaining the integrity and security of sensitive or confidential...

    READ MORE
  • Effective Communication on the Service Desk, the organisation and beyond

    Posted by: Andre May
    03/07/2019

    It may seem obvious but a key element in delivering quality support is ensuring accurate, two-way communication between the support team and the customer. The key starting point to achieving this is to take a step back and try to understand the...

    READ MORE
  • ITIL 4: Guiding Principles (Simplified)

    Posted by: Steven West
    12/06/2019

    The guiding principles defined here embody the core message of ITIL and of service management in general. Applicable to practically any initiative, guiding principles encourage and support organisations in continual improvement at all...

    READ MORE
  • Is your service desk ready to be measured?

    Posted by: Richard West
    10/05/2019

    If your business had to pay for its IT services would they pay for your Service Desk or would they look externally and pay a third party to deliver this service?
    It’s a very competitive space we now operate in and having the ability to...

    READ MORE

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

I would like to opt in to receive marketing communications from Marval via:

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements