So, you are about to elevate your service delivery by investing in a brand new or existing ITSM tool. Before jumping into your next investment, here are a few things to consider. By Harry Newman, Technical Consultant, Marval Software Just a...

In 2017, the number of organisations which are ISO/IEC 20000 certified globally has increased by 45%, compared to 2011; while in the UK has dropped by 47%! I’ve got to admit, I find this very worrying.   By Dr Don Page, ITSM...

By Julian Ratcliffe, Sales Coordinator, Marval Software   The other evening, I was watching a programme about some disgruntled commuters who decided that they could run London South East railways more effectively than the current...

By Robert Hall, Support Analyst, Marval Software   An operational-level agreement (OLA) defines the interdependent relationships in support of a service-level agreement (or SLA). Put simply, it is an internal document, owned by the...

By Jess Hill, Application Support Analyst, Marval Software   Last week I attended SITS17, the Service Desk & IT Support Show in London, as part of the Marval Team. I was there on both days, holding technical demos to visitors of our...

By Hassan Elahi, Support Analyst, Marval Software Would you go to a restaurant and order something that is not listed on the menu? Probably not. Would you use a Shopping Catalogue and try to order items that are not included in the wonderfully...

By Lina Vežbickiene, ITSM Consultant, Marval Baltic   According to recent reports, the IT spending in Central and Eastern Europe is estimated to reach 70.58 billion dollars by 2020. Spending on Internet of Things in particular is expected...

By Dean Johnson, Support Analyst, Marval Software At the start of another day in the office (where office is a very busy, global Service Desk), I login Marval MSM to check my agenda. A list of scheduled tasks waits for me every morning, on top...

By Greg Pritchett, Managing Director, Marval Software   A few days ago -following the 115th anniversary of its discovery-, we saw several online references and stories about the Antikythera mechanism; an astonishing 2000-year-old...