Developed using the .NET technology platform, innovative programming approaches have enabled Marval to continue to develop an intelligent solution that is not only ’superfast’ but with the flexibility to handle complex processes and high...

Our IT service management (ITSM) software has once again been accredited by the Service Desk Institute (SDI) as SDI Standard - Performance Results Report Compliant.
For organisations planning to achieve SDI’s Service Desk Certification,...

Previously listed on G-Cloud 10, Marval's IT Service Management (ITSM) Software as a Service (SaaS) solution, MSM, has now been successfully accepted on the United Kingdom's Government’s Crown Commercial Service latest procurement...

I have taken ITIL Foundation. How should I transition to ITIL 4? If a candidate has taken only ITIL v3 foundation, then the recommended approach is to take ITIL 4 foundation in order to be able to transition to the new scheme.
There is a...

We’re pleased to announce that our annual customer conference, MSM Connect will be taking place on October 16th 2019, slightly later in the year following customer feedback from last year's event.
MSM Connect offers knowledge transfer...

By Scott Pointon
Marval has been present at the Service Desk & IT Support Show (SITS) for their entire 25-year history, so it’s fair to say that we absolutely love it. And as always, this year’s event was a huge success with...

Following the launch of ITIL 4, Marval is transforming its service management software, Marval MSM, to fully align with the new best practice framework.
Visitors to SITS19 which is being held  1-2 May, Excel, London can preview developments...

This is style underpinned by substance
The latest update to MSM Self-Service has been designed to provide the modern experience that your users will love. MSM Self-Service has been configured to be more approachable for users without any prior...

IT Service Management visionary, Marval Software has appointed Lisa Culshaw as managing director to spearhead its development and worldwide growth. Lisa who joined the organisation as commercial director takes up the role as former managing director...