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Agenda

Agenda

 

Tuesday, 7th of November 2017

DELTA Room

17:30   Happy Hour: Cocktail & Networking

18:00   #MPOWERED17 Partner Awards Ceremony 2017

 

 

Wednesday, 8th of November 2017

THETA Room

8:30  Keynote Sessions

Welcome Speech
Vilma Domaševiciene

"Re-inventing Marval: Our Business Transformation Journey"
Greg Pritchett

"Armed for the New Era: MSM Roadmap"
Greg Pritchett

"MSM Next Generation: Project Phoenix"
Jess Hill

10:30 Coffee Break

11:00 Parallel Business & Technical Sessions

THETA Room

"Our turn to make an impact: Investing in Marval's Brand"
Greg Pritchett

"An introduction to GDPR: Marval's proposition"
Greg Pritchett

"Sales Techniques: Licences & Pricing"
Mon Dulay

OMEGA Room

"Technological Updates, Common Implementation Challenges and Answers"
Alex Hocking

12:30 Lunch Break

13:30 Parallel Business & Technical Sessions

THETA Room

"Sales Techniques: Tenders & RFIs"
Mon Dulay

"Effective Sales Demos & Lost Opportunities"
Paul Smith

OMEGA Room

"MSM Integrations / The Self-Service Tool"
Richard De Andrade

15:00 Coffee Break

15:30 Happy Hour: Happening & Networking (Joint Session)

19:30 End of sessions

 

 

Thursday, 9th of November 2017

 8:30  Parallel Business & Technical Sessions

THETA Room

"New Marketing Programmes: A joint path to Success"
Greg Pritchett / Scott Pointon

"Understanding and getting the best from your Global Service Desk"
Richard West

"Using Account Management as a focus for Customer Retention"
Richard West

OMEGA Room

Reporting
Chris Brown / Alex Hocking

"MSM Troubleshooting"
Jess Hill

10:30 Coffee Break

THETA Room

11:00 Shared Success Session & Roundtables (Joint Session)

“City of Ottawa use of MSM to manage multiple departments”
Presenters: Marc Rancourt, Jenn Mendyk

"Transforming Customer Service at Leicestershire County Council with Marval MSM"
Presenter: Paul Smith

"The Almelo Case Study"
Presenter: Leo Luijs

Nordic Case Study

South Africa Case Study

"Leading Energy Provider Enhances Productivity And Compliance with Marval MSM"
Presenter: Lina Ve┼żbickiene

"Childcare Organisation Improves Responsiveness and Safety with Marval MSM"
Presenter: Glenn Schwarz

12:30 Lunch Break

THETA Room

13:30 Shared Success Session & Roundtables (Joint Session - Cont'ed)

Regional Updates

Glenn Schwarz for APAC

Vilma Domaševiciene for the Baltics and Eastern Europe

Edward Cabutt for MEA

15:00 Coffee Break

THETA Room

15:30 Shared Success Session & Roundtables (Joint Session - Cont'ed)

Regional Updates

Stefan Ersbring for the Nordics

Leo Luijs for Benelux

Mon Dulay for UKI

Marc Rancourt for North America

Open Discussion. Moderator: Greg Pritchett

18:00 End of sessions

 

 

 

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