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Marval MSM v14.15 Now Available





June saw the release of Marval’s latest IT service management software MSM v14.15.

Key time saving and functional enhancements include:

Self-service Improvements
Approvals now default to a blank selection rather than approved forcing the user to make a choice in Self-service.

  • The dropdown will have no value selected
  • User is required to select Approved or Rejected from the dropdown.
  • Not selecting Approved or Rejected shows an appropriate error message ‘ it is a required field’

Users can now enable ‘view my location’ when creating or viewing a request in Self-service

  • Users are able to select locations when creating a request in Self-service
  • When viewing a request, the location hierarchy is displayed in a label.
  • The location picker maps the selected location in Self Service to the appropriate location field in the request

Improved Touch Screen Compatibility
Users are now able to comprehensively use a touch screen device to log a request and navigate around MSM

  • Menus either expand or navigate to the desired destination (if no sub menu exists) by a single touch.
  • Widgets are easily drag and dropped
  • A user can use all links using a touch device.

Extended cloning functions
An existing workflow can now be easily cloned to save time adding it from scratch.

  • A clone icon is available in the Process Workflow page. This will save MSM administrators time when creating workflows with similar statuses.

A Template Document can also be cloned avoiding the need for manual copy and paste

  • A clone icon is available in the Template Document page, providing MSM administrators with the ability to clone templates at the click of a button.

A copy of the full release notes for MSM v14.15 is available here

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