Call us Today +44 (0)1536 711 999

Marval logo
We're Celebrating Our 30th Anniversary

We're Celebrating Our 30th Anniversary


Marval 30th Anniversary Logo



Established in 1989. We were a company born out of need rather speculative opportunity. As service management practitioners, we looked hard but could not find any off the shelf process/workflow management tools available to help us do our jobs more efficiently and consistently.



In the mid to late 80’s helpdesks (as opposed to service desks) were becoming pretty common, largely being run on paper based ticketing systems with interactions coming via phone, (email was in its infancy) and of course the favoured “drop in” with a coffee in hand. Whilst functional, this lacked key, powerful capabilities, that of real time reporting and searching. Through historical analysis of customers’ issues, we can identify trends in hardware, software or even user issues. And so Marval was born.

We know you may have some questions...

I would like to opt in to receive marketing communications from Marval via:

  • Request a

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact

    Contact us to discuss your service improvement requirements