We're Celebrating Our 30th Anniversary

Established in 1989. We were a company born out of need rather speculative opportunity. As service management practitioners, we looked hard but could not find any off the shelf process/workflow management tools available to help us do our jobs more efficiently and consistently.

In the mid to late 80’s helpdesks (as opposed to service desks) were becoming pretty common, largely being run on paper based ticketing systems with interactions coming via phone, (email was in its infancy) and of course the favoured “drop in” with a coffee in hand. Whilst functional, this lacked key, powerful capabilities, that of real time reporting and searching. Through historical analysis of customers’ issues, we can identify trends in hardware, software or even user issues. And so Marval was born.