Enhance the customer experience,
with highly responsive applications and services.
Providing an excellent shopping experience in the very competitive Retail industry is crucial for most enterprises. Retailers rely on technology to offer not only great service, but also unique and personalised experiences to their customers. With the introduction of technological advancements, such as augmented reality, digital signage, price scanners, point of sale infokiosks, and loyalty and rewards clubs, the IT Operations have to be able to support their extended network promptly and efficiently.
Marval MSM will help you:
- Provide an ‘always-on’ personalised experience for your customers, either at the shop or online
- Improve internal and external customer satisfaction
- Promote a customer-centric approach across the teams and operations, even at remote branches
- Ensure safety of personal data and business applications
- Facilitate digital transformation and the fast adoption of new tools and technologies
- Increase competitiveness of your organisation
With user-friendly self-service portal, prioritisation features, filters per site, access to knowledge articles, links to web mapping services, improved first time call and fix rates and fast re-allocation of people and assets.
Introduce the branch of the future:
With automation, improved availability of systems and services, efficient management of multiple operating systems and diverse technologies, effective change management and accelerated business decisions.
With standardised and documented processes, efficient cost and asset management, practical management of your demo depot, detailed inventory, recommendations on suggested service improvements and infrastructure upgrades, workflow charts and reduced administration.
Achieve economies of scale:
With efficient cost and asset management, decreased operational expenditure, documented decisions, innovative escalation and breach monitoring; plus real-time measurement, dashboards and reporting.