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Retail

Retail

Enhance the customer experience,
with highly responsive applications and services.

Providing an excellent shopping experience in the very competitive Retail industry is crucial for most enterprises. Retailers rely on technology to offer not only great service, but also unique and personalised experiences to their customers. With the introduction of technological advancements, such as augmented reality, digital signage, price scanners, point of sale infokiosks, and loyalty and rewards clubs, the IT Operations have to be able to support their extended network promptly and efficiently.

Marval MSM will help you:

  • Provide an ‘always-on’ personalised experience for your customers, either at the shop or online  
  • Improve internal and external customer satisfaction
  • Promote a customer-centric approach across the teams and operations, even at remote branches
  • Ensure safety of personal data and business applications
  • Facilitate digital transformation and the fast adoption of new tools and technologies
  • Increase competitiveness of your organisation

Accelerate response:
With user-friendly self-service portal, prioritisation features, filters per site, access to knowledge articles, links to web mapping services, improved first time call and fix rates and fast re-allocation of people and assets.

Introduce the branch of the future:
With automation, improved availability of systems and services, efficient management of multiple operating systems and diverse technologies, effective change management and accelerated business decisions. 

Reduce complexity:
With standardised and documented processes, efficient cost and asset management, practical management of your demo depot, detailed inventory, recommendations on suggested service improvements and infrastructure upgrades, workflow charts and reduced administration.

Achieve economies of scale:
With efficient cost and asset management, decreased operational expenditure, documented decisions, innovative escalation and breach monitoring; plus real-time measurement, dashboards and reporting.

 

 

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

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  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements