Strengthen your team’s efficiency with customer-centric, documented processes;
so your IT Services are an open book.
In the age of information explosion, Information Technology is progressively replacing the old methods of information collection, storage and retrieval. With significant increase in the dependency on IT to deliver innovative new business services, coupled with increased competition and rising customer demands, there is constant pressure to do more with the ‘same or less’; while complying with important health and safety regulations and the corporate responsibility policy.
Marval MSM, our comprehensive ITSM solution, can help you:
- Provide a world-class customer experience
- Meet your company’s strategic goals for governance, automation and sustainability
- Ensure and reinforce your organisation’s ethical practice policy
- Facilitate business and operational decisions with documented facts
- Achieve economies of scale, by managing operational costs more efficiently
- Relieve and redistribute your best resources: people, assets and time
Enhance customer experience:
With user-friendly self-service portal, consistently fast response to incidents, improved first time call and fix rates, knowledge management, optimised use of assets and frequent communication.
Stimulate operational excellence:
With better cost and asset management, thorough risk assessment, analytic reports and documented decisions.
With standardised and recorded processes, automation, comparable dashboards, workflow charts and reduced administration.
With accelerated decisions, the introduction of compliance practices, effective change management, and performance measurement.