Home and dry in IT Service Management,
by accommodating your customers’ requests easily and promptly.
Managing services for a Housing Association means dealing with the complexity of a multi-operational, disperse environment and inventory; whether it’s IT, HR, Estates or Facilities. Your customers want to enjoy the comfort of uninterrupted service and immediate response to their needs; and you want to be able to prioritise health and safety incidents, while catering for any requests promptly and effectively.
You can put your house in order with Marval MSM, our sophisticated ITSM solution, which will help you:
· Effectively manage your assets, budget and people
· Reduce disruptions in service delivery
· Improve customer satisfaction with consistent, high quality services
· Accelerate management decisions
· Maximise your team’s effectiveness and responsiveness
· Decrease complexity of your infrastructure and operations
Enable your team to do more with less:
With user-friendly self-service portal, filters per site, easy to locate information, immediate access to knowledge articles, links to web mapping services, fast re-allocation of people and assets and dramatically improved response times.
With comparable dashboards, customer satisfaction surveys, recommendations on suggested service improvements and infrastructure upgrades, performance measurement and effective finance management.
Effectively manage your assets:
With improved availability of systems and services, standardised and documented processes, efficient cost and asset management, automation, practical management of your demo depot, detailed inventory, workflow charts and reduced administration.
Ensure health and safety:
With prioritisation features, major incident handling, identification of possible liabilities, advanced security controls, personalised access levels, thorough risk assessment and real-time reports.