Capitalise on your greatest assets,
to provide your customers with a unique, personalised service experience.
To retail banking and insurance customers, nothing matters more than premium service; still, they can be a very hard audience to please. Promises for new and exciting experiences, like tele-assistance, tele-presence, the branch of the future and enhanced mobile services, set a very competitive landscape. With new security and fraud issues occurring every day, and the board asking for audit compliance and value-based cost reduction, CIOs have to exceed expectations and lead the organisation’s strategic transformation.
We are here to help. Marval MSM can help you:
- Deliver a consistent, yet personalised experience for your customers
- Improve forecasting and planning on all areas of customer service
- Introduce innovations smoothly
- Expand your digital ecosystem
- Eliminate risks and vulnerabilities
- Meet and exceed your organisation’s critical objectives for compliance, governance and operational excellence
Personalise customer experience:
With knowledge management, customer history records, user-friendly self-service portal, easy to locate information, optimised use of assets and frequent communication.
With reduced administration, efficient cost and asset management, fast responsiveness, improved first time call and fix rates, and accelerated change management.
With identification of possible liabilities, recommendations on suggested service improvements and infrastructure upgrades, standardised and recorded processes, automation, thorough risk assessment, real-time reports and analytics.
With documented decisions, comparable dashboards, effective change management and performance measurement.