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Emergency Services

Emergency Services

Discharge your resources and ensure uninterrupted delivery of service,
when it is needed the most.

 

When dealing with emergencies and crises, people depend on you to provide them with reliable, uninterrupted services and guarantee the availability of critical assets. Whether it’s IT infrastructure, communication systems, mobile devices, facilities or fleet management, you need to enable fast access to corporate systems, data and equipment; so operations carry on smoothly and promptly.

In order to help you ensure the delivery of high quality services and facilitate operations in your organisation, Marval MSM can help you:

  • Maximise accessibility and responsiveness
  • Identify areas of improvement and simplify changes
  • Eliminate risks, downtime and disruptions of service
  •  Drive performance of systems and applications
  •  Effectively manage budget and expenses
  •  Support IT governance and compliance in your organisation

Drive responsiveness and performance:
With prioritisation features, major incident handling, links to web mapping services, filters per site, fast re-allocation of people and assets, and dramatically improved response times.

Release your resources:
With user-friendly self-service portal, reduced administration, easy to locate information, improved first time call and fix rates, immediate access to knowledge articles and workload charts.  

Elevate safety:
With identification of possible liabilities, recommendations on suggested service improvements and infrastructure upgrades, advanced security controls, personalised access levels, innovative escalation process and breach monitoring.

Satisfy governance and compliance requirements:
With improved availability of systems and services, standardised and documented processes, efficient cost and asset management, thorough risk assessment and real-time reports.

 

 

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements