Improve your team’s collaboration, productivity and performance;
so your customers’ satisfaction can take off.
Keeping up with the aggressive competition, maintaining high standards of service and supporting governance and compliance with strict regulations can be a constant challenge; particularly when managing geographically disperse resources and customers, a mobile workforce, different timezones and diverse social styles. Whether for your staff or passengers, you want to deliver outstanding services, operational excellence and impeccable security standards. We are here to help.
Exceptional customer service doesn’t have to be filled with flights of imagination. Marval can help you increase performance and compliance in your organisation, by:
· Managing your global resources more efficiently and at lower cost
· Significantly reducing operational expenditure
· Delivering high quality, uninterrupted services to your customers and staff
· Improving customer satisfaction with personalised and fast service
· Identifying liabilities, potential risks and areas of improvement, and simplifying changes
· Meeting critical regulatory and safety requirements
Personalise the customer and passenger experience:
With knowledge management, customer history records, user-friendly self-service portal, easy to locate information, links to web mapping services, optimised use of assets and frequent communication.
Keep control of your assets and cost:
With filters per site for people and assets, detailed inventory, time / cost reports, multi-country taxation feature, business analytics and accelerated change management.
Get everyone aboard:
With standardised and documented processes, workflow charts, collaboration tools, performance measurements and customer satisfaction surveys, that help cultivate a customer-centric culture.
Improve safety and compliance:
With prioritisation features, major incident handling, identification of possible liabilities, recommendations on improvements and upgrades, advanced security controls, personalised access levels, thorough risk assessments, innovative escalation process and breach monitoring; plus comprehensive and real-time reporting.