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My Industry is...
  • Aviation

    Improve your team’s collaboration, productivity and performance; so your customers’ satisfaction can take off.

  • Central And Local Government and Shared Services

    Bring your IT Operations in public eye, with service excellence for citizens and staff.

  • Education

    Qualify your team to provide uninterrupted learning experiences; so they pass any challenge with flying colours.

  • Emergency Services

    Discharge your resources and ensure uninterrupted delivery of service, when it is needed the most.

  • Energy and Utilities

    Fuel your team’s productivity, efficiency and performance with competitive, customer-centric services.

  • Financial Services

    Capitalise on your greatest assets, to provide your customers with a unique, personalised service experience.

  • Healthcare

    Foster your organisation’s commitment to superb patient care with safe, audit-compliant and efficient services.

  • Housing

    Be home and dry with IT Service Management, by accommodating your customers’ requests easily and promptly.

  • Technology and IT Service Providers

    Enable digital transformation across your Organisation, by nurturing cultural change.

  • Publishing

    Strengthen your team’s efficiency with customer-centric, documented processes; so your IT Services are an open book.

  • Retail

    Enhance the customer experience, with highly responsive applications and services.

  • Transport and Logistics

    Endorse your company’s expanded operations with a consistent and reliable service; either onsite or on the move.

My Industry is...

Marval MSM ITSM software has been implemented by organisations across many diverse sectors worldwide and is used for internal and external support and by providers of outsourced and managed services. Organisations have realised the benefits by improving their support services whilst reducing costs, increasing productivity and efficiency and ensuring organisational and customer confidence is maintained.

Marval’s MSM provides an innovative, integrated and multi-level IT service management software that is reliable, secure and scalable. Our MSM ITSM software can support IT business services and various growth strategies of your organisation.

Our MSM ITSM software is fully compatible with ITIL good practice frameworks and international standards, including ISO/IEC 20000 and ISO 27001. Marval MSM is developed to meet an organisation’s current and future requirements, including their ITSM maturity, budget and operational preference.

Strategic benefits

  • Standardise delivery of ICT services and processes
  • Improve efficiency of people and processes to drive performance
  • Improve 1st line and 1st time fix rates
  • Improve control of the ICT Infrastructure, assets and services
  • Deliver increased workflow and self service capability
  • Scalable service, process and customer design
  • Improve risk assessment, change and release
  • Support business decisions and improvements
  • Achieve cost savings based on economies of scale and standardised processes

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements