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Service Manager

Marval MSM Supports the Service Manager

As a service manager, Marval MSM puts you in position where you have a clear view of service performance, issues and areas for service improvement. 

  • Obtain a real understanding of the business impact and priorities
  • Better co-ordinate and schedule resources for service requests
  • Improve planning and scheduling of activities and service requests for all technicians
  • Produce and communicate service performance on all levels for the company
  • Review and manage service request backlogs to ensure they are correctly prioritised, scheduled and moved through the system
  • Identify staff skills and training  gaps

Save time and money, increase efficiency and communication and improve the user and customer experience.

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements