As a service manager, Marval MSM puts you in position where you have a clear view of service performance, issues and areas for service improvement.
- Obtain a real understanding of the business impact and priorities
- Better co-ordinate and schedule resources for service requests
- Improve planning and scheduling of activities and service requests for all technicians
- Produce and communicate service performance on all levels for the company
- Review and manage service request backlogs to ensure they are correctly prioritised, scheduled and moved through the system
- Identify staff skills and training gaps
Save time and money, increase efficiency and communication and improve the user and customer experience.