Service Desk Manager
Marval MSM will ensure that no critical services are lost, forgotten or ignored, so you get no surprises or awkward telephone calls.
Marval MSM key features include:
- Easy access to graphical real-time management dashboards and reporting for all services
- The MSM breach monitor will ensure you know which SLAs are at risk of breaching if no action is taken
- Decision and performance metrics such as 1st time fix rates
- Rapid recognition and communication of issues and risks
- Improved management of technical and hierarchical escalations and complaints regarding IT service
Save time and money, increase efficiency and communication and improve the user and customer experience.