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Service Desk Manager

Service Desk Manager

Marval MSM will ensure that no critical services are lost, forgotten or ignored, so you get no surprises or awkward telephone calls.

Marval MSM key features include:

  • Easy access to graphical real-time management dashboards and reporting for all services
  • The MSM breach monitor will ensure you know which SLAs are at risk of breaching if no action is taken
  • Decision and performance metrics such as 1st time fix rates
  • Rapid recognition and communication of issues and risks
  • Improved management of technical and hierarchical escalations and complaints regarding IT service

Save time and money, increase efficiency and communication and improve the user and customer experience.

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements