The co-ordinating role of the problem manager is an essential component of delivering a quality service and customer experience. This pivotal role underpins organisational, stakeholder and customer confidence in the service provider.
The problem manager has to ensure that the right quantity and quality of resources are available for the team to manage the problem, and for escalation and communication to management. Marval MSM IT service management (ITSM) software provides you with everything you need to meet this challenge: identify problems, get to the root cause and resolve them permanently.
As problem manager it is essential you instill confidence, promote a professional approach and encourage team working. This is why Marval MSM automatically ensures a high level of customer communication is maintained at all times. MSM provides you with intelligent functions: advanced search and knowledge management capabilities, trend reports and alerts, graphical risk assessment and dependency viewers, skills matrix and automatic specialist assignment and priority escalation.
Save time and money, increase efficiency and communication and improve the user and customer experience.