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Customer Service Manager

Marval MSM Supports the Customer Service Manager

As a customer services manager (CSM), Marval MSM software  will put you firmly at the heart of the action, ensuring customers receive a world class service and experience, your analysts workloads managed, SLA performance is maximized and their skills are exploited, areas of success and improvement are clearly communicated.

In this demanding role Marval MSM software will help you plan, create, schedule and execute any number and type of user configurable tasks and activities which can be monitored, rescheduled, viewed and reported on:

CSM tasks could include:

  • Plan, schedule and execute staff recruitment activities such as orienting, training, coaching, counselling.
  • Conduction staff appraisals performance reviews and disciplining meetings; process, policies and procedure updates.

As a CSM, you can report on the performance of customer service objectives by contributing  service information and recommendations provided by MSM to: support strategic plans and reviews; prepare and complete action plans, report on service outcomes, performance, productivity, quality, and customer-service standards.

Marval MSM software provides you with the information you need to improve customer service quality. This is achieved by studying, evaluating, and re-designing support processes; establishing and communicating service metrics; monitoring; analysing implementation changes and areas for improvement. In this role it is key to determine customer service requirements and maintain contact with customers. MSM  IT service management software enables you to create and conduct user configurable surveys and reports to identify customer service trends, service improvements and implementing change.

Marval MSM ITSM software is an essential resource to help you maximise customer operational performance by providing service desk resources and technical advice to improve first time fix rates, resolving problems, disseminating advisories, warnings, trend; detect and diagnose ongoing problems.

Save time and money, increase efficiency and communication and improve the user and customer experience

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements