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Continual Service Improvement Manager

Continual Service Improvement Manager

MSM enables you to embed continual service improvement (CSI) activities and outcomes. ‘Improving your work is your work’. If a process is not working, improve it, don’t ignore it.

MSM will help you:

  • Improve cost effectiveness for delivering IT services without sacrificing customer satisfaction
  • Demonstrate the value of CSI to the business
  • Create, populate and present visible CSI registers
  • Review, analyse and make recommendations on service, resource improvement opportunities.
  • Analyse and review service level performance improvements
  • Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes
  • Create interactive, real time graphical dashboards and reports on planned CSI activities, trends and outcomes

Note: Developing organisational change management capabilities is a must if change is to succeed.

Save time and money, increase efficiency and communication and improve the user and customer experience

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements