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Continual Service Improvement Manager

Marval MSM Supports the Continual Service Improvement Manager

MSM software enables you to embed continual service improvement (CSI) activities and outcomes. ‘Improving your work is your work’. If a process is not working, improve it, don’t ignore it.

Marval MSM software will help you:

  • Improve cost effectiveness for delivering IT services without sacrificing customer satisfaction
  • Demonstrate the value of CSI to the business
  • Create, populate and present visible CSI registers
  • Review, analyse and make recommendations on service, resource improvement opportunities.
  • Analyse and review service level performance improvements
  • Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes
  • Create interactive, real time graphical dashboards and reports on planned CSI activities, trends and outcomes

Note: Developing organisational change management capabilities is a must if change is to succeed.

Save time and money, increase efficiency and communication and improve the user and customer experience

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

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