Continual Service Improvement Manager
MSM enables you to embed continual service improvement (CSI) activities and outcomes. ‘Improving your work is your work’. If a process is not working, improve it, don’t ignore it.
MSM will help you:
- Improve cost effectiveness for delivering IT services without sacrificing customer satisfaction
- Demonstrate the value of CSI to the business
- Create, populate and present visible CSI registers
- Review, analyse and make recommendations on service, resource improvement opportunities.
- Analyse and review service level performance improvements
- Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes
- Create interactive, real time graphical dashboards and reports on planned CSI activities, trends and outcomes
Note: Developing organisational change management capabilities is a must if change is to succeed.
Save time and money, increase efficiency and communication and improve the user and customer experience