Marval MSM software provides an extensive range of advanced, time-saving features to ensure that you deliver a world class service, resolving and managing customer requests faster than ever before.
The emergence of new technology innovations and increased use of cloud services can make the management of your service infrastructure easier, faster, better and more cost-effective than ever before, helping you provide an immaculate customer experience.
If you are finding your current software solution or manual approach cumbersome or unable to meet the growing demands of your business, or maybe it’s simply no longer fit for purpose, you should have a look at Marval MSM.
Underpinned by industry standards, Marval MSM can be used in any part of your business requiring service and support, along with the evidence to attain and support any industry standards and compliances (e.g. ITIL, ISO/IEC 20000, ISO 27001, and ISO 9001).
Marval MSM is a leading cloud service management software solution which can help your service staff do their jobs easier, faster, better and cheaper. In fact, it is the service professionals’ approach to providing a great service and experience to both your business and customers.
MSM offers a clever and visually appealing user interface to make the management of requests both simple and intuitive. Providing an integrated support environment, Marval MSM puts emails, social media, phone calls, knowledge articles, discussion boards and reporting in one place, eliminating the need to move back and forth amongst several applications and windows in order to solve customer issues and requests.
With its innovative, high performance features, resource and SLA management, skills routing, configurable business rules engine, customer web self-service, skills matrix, CMDB and dynamic knowledge management, MSM ensures improved first time fix rates while providing intelligent process automation, user configurable real-time graphical dashboards and pre-configured reports that accelerate management decisions with an improved customer experience.
Marval MSM is intuitive and easy to use, even for non-experienced users. New starters and front line staff can be trained and operational in a few hours, while customers can access the portal in a matter of minutes. For experienced staff, MSM provides the right tools to deliver a world class service, making your return on investment guaranteed.
MSM’s powerful process automation allows for best specialist assignment and selection, along with intelligent change approval, risk assessment and integration capabilities to maximise any investments in your popular system management and monitoring applications.