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Improve service delivery

Improve Service Delivery with Marval MSM ITSM Software

The Marval MSM software solution and its innovative approach will support you in your journey to provide improved service delivery and the attainment of your operational excellence goal.

The provision and management of effective service delivery in a customer-centric environment is no simple task. From the setting of service standards that reflect customer-oriented measures to addressing issues like diversity and customer centricity, attitude and behaviour, and the implementation of a continual service improvement programme to ensure that customer insight becomes the driver for continual improvement in service delivery… you are in for a challenge.

Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information, a task, or user defined activity. Good service delivery provides clients with an increase in value.

IT has its own set of standard service delivery practices that are followed by most companies. In these practices, service level management is as important as service level delivery. Service level management provides a framework where services are defined and levels of service support are agreed upon.

One of the most successful approaches is using ITIL. Throughout the service delivery process, service providers work to define the content of services, clearly stating the roles and responsibilities of customers and service providers, as well as quality and availability expectations and targets.

Marval MSM software supports service level agreements (SLA), operational level agreements (OLA) and underpinning contracts (UC). Service Level Management establishes clear goals for all three roles.

 

 

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements