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Service Measurement and Reporting

MSM Service Measurement and Reporting

Reporting and quality management information are two of MSM's most powerful standard features with easy to use, real-time reporting and unique interactive graphs from any display screen.

Outputs are available in textual, statistical and graphical formats. A wide range of standard reports are included.

Marval customers use MSM to:

  • Demonstrate 'value for money'
  • Report on conformance of agreed service levels
  • See whether things are getting better or worse (Trending)
    • WHAT'S CAUSING US PAIN?
  • Confirm we meeting our customers’ expectations and targets
  • Determine how our key business services are performing
  • Identify if our partners are delivering value for money
  • Identify areas for improvement

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements