MSM Service Measurement and Reporting
Reporting and quality management information are two of MSM's most powerful standard features with easy to use, real-time reporting and unique interactive graphs from any display screen.
Outputs are available in textual, statistical and graphical formats. A wide range of standard reports are included.
Marval customers use MSM to:
- Demonstrate 'value for money'
- Report on conformance of agreed service levels
- See whether things are getting better or worse (Trending)
- Confirm we meeting our customers’ expectations and targets
- Determine how our key business services are performing
- Identify if our partners are delivering value for money
- Identify areas for improvement