MSM Communication Management
MSM enables you to ensure nothing is lost, forgotten or ignored. At each stage of a request's lifecycle MSM will ensure the right analysts, customers and managers are kept informed whether a new incident is reported, updated or closed, or a Change request needs approval.
- Alert managers in advance of potential service breaches
- Instant overview of current situation
- Automatically keep customers informed
- Email, service reminders, SMS text to ensure nothing is missed
MSM Communication Management - Simplified
“I ensure nothing is lost, forgotten or ignored”