Continual Service Improvement (CSI)
Marval MSM's unique continual service improvement (CSI) approach enables you to identify and focus on introducing service management improvements.
MSM enables you to create and maintain your CSI register which contains details of all improvement initiatives, activities and their outcome.
Note: MSM CSI enables the support analyst solving a request to put forward their own suggested service improvements (SSI) and ideas at the point of call closure.
MSM Continual Service Improvement (CSI) plays a key role in developing and maintaining good work relationships between the business and IT, demonstrating the real value of your support operation.