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Process
  • Process Support and Functions

    In today’s technology dependent organisation the IT Department is one of the most valuable strategic assets that helps the organisations to provide their services and products in a cost effective and direct way.

  • Service Measurement and Reporting

    Analyse the current status of your IT and service infrastructure, asset inventory, team performance and use filters to generate drill-down reports.Review your user configurable dashboard to quickly understand service status, trends, areas for improvement and the customer experience.

  • Continual Service Improvement (CSI)

    Marval MSM's unique continual service Improvement (CSI) approach allows you to identify and focus on introducing service management improvements.

  • MSM Communication Management

    Marval MSM enables you to ensure nothing is lost, forgotten or ignored

  • MSM Integration Utilities

    Maximise your investment in automation and systems management tools combined with data import and export with Marval MSM integration utilities.

Process

Marval MSM IT service management software is designed to support the delivery of consistent, measurable and repeatable processes across your organisation. 

Based on industry standards and good practice frameworks, adopting Marval MSM ITSM software ensures service levels, governance and compliance are met and business users and consumers receive the best possible service from IT support departments.

 

 

Strategic benefits include:

  • Standardised delivery of ICT services and processes
  • Improved efficiency of people and processes to drive performance
  • Improved control of the ICT Infrastructure, assets and services
  • Improved risk assessment, CMDB, change and release
  • Better positioned to attain and maintain standards and good practice frameworks (eg ITIL, ISO/IEC 20000, ISO 27001)
  • Achieving cost savings based on economies of scale and standardised processes
  • Improved governance, compliance and accountability
     

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements