MSM Key Benefits
Marval MSM will support and enable the delivery of consistent, measurable and repeatable processes across your organisation, reducing costs, minimising risk and taking advantage of favourable technology trends and innovations. In summary “to do things even faster, more efficiently and more cost effectively”.
You will be better positioned to adopt industry best practice and standards which will prove to your stakeholders and customers that you are serious when it comes to service management and the quality of the services you provide. In turn this will enable organisational, stakeholder and customer confidence, increase revenue and improve customer retention.
- Intuitive, logical capture of request data, standardised processes and IT support services
- Facilitation of request resolution through collaborative working
- Integrated asset and configuration management database ensures improved control and management of all IT infrastructure services, assets and resources
- Adoption of a common ITIL-based service delivery culture ensures the organisation strives to achieve and continually improve the high standards and quality of the IT services it provides, which in turn will reassure your organisation, stakeholders and customers they are with a service provider that can deliver results
- The 100% web enabled technology provides business agility and the ability to absorb greater volumes of business change without increased costs and resource
- It is fast, flexible, easy to use and deploy and puts you in total control of all your IT and related business activities
- Provides you with extensive, accurate and up-to-the-minute management information for making informed decisions
- Improved communication
- Improved fix rates
- Process insures information kept up to date, facilitating management decisions