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Marval MSM at a Glance

Marval MSM at a Glance

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses full support for these standards and good practice framework, MSM will meet an organisation's current and future needs, IT Service Management (ITSM) maturity and budget.

MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organisation.

Marval MSM at a Glance

MSM software provides you with everything you need for a totally integrated Service Management solution that can be used by your whole organisation. Improved control and accountability ensures a reliable IT infrastructure, increased staff productivity and efficiency and reduced capital and operational costs.

Benefits for your organisation include:

  • Providing you with instant access to knowledge
  • Keeping your customers informed and satisfied
  • Making your staff more productive and your processes easier to manage, ultimately saving you time and money

By intuitive, logical capture of request data, standardised processes and IT support services and facilitation of request resolution through collaborative working.

  • Integrated asset and configuration management database ensures improved control and management of all IT infrastructure services, assets and resources
  • Adoption of a common ITIL-based service delivery culture ensures the organisation strives to achieve and continually improve the high standards and quality of the IT services it provides, which in turn will reassure your organisation, stakeholders and customers they are with a service provider that can deliver results.

Marval MSM software's utilisation of 100% web enabled technology provides business agility and the ability to absorb greater volumes of business change without increased costs and resource,

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

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