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Technical Overview

Technical Overview

  • 100% web based zero footprint client with no required downloads (compatible with Internet Explorer, Chrome and Firefox)
  • Built on ASP.NET
  • Highly scalable architecture
  • Intelligent application server load balancing
  • High-speed performance
  • Designed for high latency links (satellites etc.)
  • High resilience architecture with full cluster support
  • Comprehensive web services for application/data interoperability
  • LDAP connector (AD, eDirectory)
  • Supporting both application authentication and single Windows logon
  • Asset Discovery Integrator (ADI) for connectivity to a broad range of asset discovery tools
  • Multi-language support (including multibyte characters sets)
  • Full time zone support (all times and escalations are managed in local time)
  • Full reporting suite of ITSM standard reports
  • Knowledge Management options using self-learning technology
  • Customisable self-service portal
  • Intelligent SNMP connector for integration with 3rd party systems event monitors
  • Inbound and outbound email connectors (Integrates with industry standard SMTP email systems and POP3 for inbound email)

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

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  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements