Call us Today +44 (0)1536 711 999

Marval logo
Self Service

MSM Self Service

Style underpinned by substance

Marval MSM Self Service PortalSimplicity for the customer

Your customers find what they want – easily.

No IT jargon - pages written in a language which your customers can understand.

Self-Service could be used by all customers irrespective of any specific IT experience.

 

Knowledge presentation

Community verified knowledge – tap into your customer community.

Latest, most used, most viewed, by feedback rating.

Business identified Knowledge – visible and up to date.

Dynamically displayed knowledge whilst interacting with the pages – keep things relevant.

 

Automation

Auto classification and routing of Requests (team, assignee, tracker).

Sub request creation - parallel handling of tasks ensuring consistency and quality of the end-to-end process.

Customer notifications – keeping your customers informed and updated.

 

Get the full guided tour of MSM Self Service - Get a Demo

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

I would like to opt in to receive marketing communications from Marval via:

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements