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Self Service

Style underpinned by substance

Simplicity for the customer

Your customers find what they want – easily.

No IT jargon - pages written in a language which your customers can understand.

Self-Service could be used by all customers irrespective of any specific IT experience.

 

Knowledge presentation

Community verified knowledge – tap into your customer community.

Latest, most used, most viewed, by feedback rating.

Business identified Knowledge – visible and up to date.

Dynamically displayed knowledge whilst interacting with the pages – keep things relevant.

 

Automation

Auto classification and routing of Requests (team, assignee, tracker).

Sub request creation - parallel handling of tasks ensuring consistency and quality of the end-to-end process.

Customer notifications – keeping your customers informed and updated.

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

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