Independent Product Certification
MSM has been successfully certified under the PinkVERIFY toolsets for compatibility against 15 ITIL processes. In addition it has been endorsed by AXELOS under the ITIL Software Scheme as ITIL process compliant to both gold and silver levels. Marval has been able to demonstrate against the strict criteria and assessments set out by the scheme that MSM is 100% compliant with 15 ITIL processes.
To achieve 'Gold' level compliance Marval has proven that the MSM solution has been deployed and used by its customers to automate the assessed processes in accordance with ITIL. 'Silver' level affirms that customers have been audited by AXELOS as having bought and deployed the software and are able to automate ITIL processes when required.
Compliance has been confirmed for the following: Change Management, Incident Management, Problem Management, Release and Deployment Management, Request Fulfillment, Service Asset and Configuration Management, Service Catalogue Management, Service Level Management, Service Portfolio Management, Availability Management, Capacity Management, Event Management, Financial Management, IT Service Continuity Management and Knowledge Management.