With Marval's implementation process and procedures, customers' valuable staff resources don't have to be spent building and tailoring the solution, it's all there, ready to be switched on. From day one your team will be productive and able to focus on improving the service delivered to the business and its customers.
Marval's Implementation procedures focus on customers' current priorities, improving customer experience and communication, consistent Best Practice approach, investment protection and risk/internal cost reduction.
The project implementation approach from Marval includes a detailed project plan defining activities and delivery milestones for both the customer and Marval.
For example, an implementation package may include:
- Pre-implementation scoping and classification workshops
- Prototype phase
- Operational and administration training phase
- User Acceptance Testing and go-live phases
MSM is the most advanced and easy-to-use integrated ITSM software solution on the market today, expanding the scope of service delivery far beyond the traditional reactive helpdesk. It brings all the key component areas together in an integrated and pro-active framework. A framework designed to assist your key support processes and procedures.
MSM provides you with everything you need to deliver a quality service to the business.
To ensure a fast, smooth implementation, Marval provides a project plan coupled with sample policies processes and plans based on industry standards. The tool is supplied with default classifications, roles, workflows and SLA alerts.