Call us Today +44 (0)1536 711 999

Marval logo
Service Desk Function

Service Desk Function

MSM provides a single point of contact to drive the highest levels of first contact resolution, request fulfilment and customer satisfaction. It is specifically designed to provide a great customer experience.

MSM is the face of your IT department and in many cases, if end-users are contacting the IT service desk, it becomes face of the whole business.

MSM software enables you to record, manage, solve and report on customer issues and requests for service related to the usage of your IT Infrastructure, resources, software and IT services.

  • Standardise delivery of IT services and support
  • Provide support services faster, better and cheaper
  • Improve first time fix rates
  • Do more with less
  • Improve the customer experience
  • Improved communication
  • Demonstrate value to the business
  • Meaningful Reports and dashboards

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

I would like to opt in to receive marketing communications from Marval via:

  • Request a

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact

    Contact us to discuss your service improvement requirements