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Problem Management

Problem Management

Integrated Support for Problem Management
Automate key processes related to Problem Management, including: Identify and Classify; Investigation and Analysis; Workaround and Known Error; Root Cause and Resolution.

Easily customise ITIL Problem Management processes to support your IT team's unique requirements.

  • MSM can automatically close all linked incidents and notify end users
  • Automatically create, populate and link problem incidents, problem, change records and knowledge items
  • End-to-End View of the Problem Life Cycle - Get a 360-degree view of the ITIL Problem Management process with the ability to easily log, edit, track and report on problem records
  • Management Overview Dashboard - use the real-time MSM problem management dashboard and quickly see your key problem metrics in a single view
  • Meaningful Reports and dashboards

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

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