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Marval MSM is a functionally rich ITSM software solution that provides the ability to manage people, processes and technology more effectively. It also helps in the adoption of good practice and ITSM standards in order to maximise organisational efficiency and effectiveness and to ensure at all times internal and external customer satisfaction.
Restore normal service as soon as possible in order to minimise business disruption.
Identify and manage the underlying cause of service incidents whilst minimising disruption to customers.
Ensure that all changes are assessed, approved, implemented and reviewed in a controlled manner.
Deliver, distribute and track one or more changes into the live environment.
Ensure agreed levels of service between the organisation, customers and suppliers are met.
Provide a single point of contact to drive the highest levels of first contact resolution, request fulfilment and customer satisfaction.
Define, manage and control the components of the service and Infrastructure and maintain accurate configuration and dependency information.
Built from the ground up to fully align with all ITIL good practice processes.
Review your user configurable dashboard to quickly understand service status, trends, areas for improvement and the customer experience.
Identify and focus on areas for improvements within processes and procedures to ensure incremental increase in service levels.
MSM provides your customers with a powerful web browser based self-service tool, that frees up your service desk staff from low impact calls.
MSM Mobile for iOS & Android devices enable MSM users to raise requests on the move, faster and easier.
Marval MSM IT service management software is designed to support the delivery of consistent, measurable and repeatable processes across your organisation.
Based on industry standards and good practice frameworks, adopting Marval MSM ITSM software ensures service levels, governance and compliance are met and business users and consumers receive the best possible service from IT support departments.
Strategic benefits include:
Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.
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