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Functionality

Marval MSM is a functionally rich ITSM software solution that provides the ability to manage people, processes and technology more effectively. It also helps in the adoption of good practice and ITSM standards in order to maximise organisational  efficiency and effectiveness and to ensure at all times internal and external customer satisfaction.

  • Incident Management

    Restore normal service as soon as possible in order to minimise business disruption.

  • Problem Management

    Identify and manage the underlying cause of service incidents whilst minimising disruption to customers.

  • Change Management

    Ensure that all changes are assessed, approved, implemented and reviewed in a controlled manner.

  • Release and Deployment Management

    Deliver, distribute and track one or more changes into the live environment.

  • Service Level Management

    Ensure agreed levels of service between the organisation, customers and suppliers are met.

  • Service Desk Function

    Provide a single point of contact to drive the highest levels of first contact resolution, request fulfilment and customer satisfaction.

  • Service Asset and Configuration Management (CMDB)

    Define, manage and control the components of the service and Infrastructure and maintain accurate configuration and dependency information.

  • ITIL Process Support

    Built from the ground up to fully align with all ITIL good practice processes.

  • Service Measurement and Reporting

    Review your user configurable dashboard to quickly understand service status, trends, areas for improvement and the customer experience.

  • Continual Service Improvement

    Identify and focus on areas for improvements within processes and procedures to ensure incremental increase in service levels.

  • Self Service

    MSM provides your customers with a powerful web browser based self-service tool, that frees up your service desk staff from low impact calls.

  • MSM Mobile

    MSM Mobile for iOS & Android devices enable MSM users to raise requests on the move, faster and easier.

Functionality

Marval MSM IT service management software is designed to support the delivery of consistent, measurable and repeatable processes across your organisation. 

Based on industry standards and good practice frameworks, adopting Marval MSM ITSM software ensures service levels, governance and compliance are met and business users and consumers receive the best possible service from IT support departments.

 

 

 

Strategic benefits include:

  • Standardised delivery of ICT services and processes
  • Improved efficiency of people and processes to drive performance
  • Improved control of the ICT Infrastructure, assets and services
  • Improved risk assessment, CMDB, change and release
  • Better positioned to attain and maintain standards and good practice frameworks (eg ITIL, ISO/IEC 20000, ISO 27001)
  • Achieving cost savings based on economies of scale and standardised processes
  • Improved governance, compliance and accountabili

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

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