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Public Training Courses

New Starter Training

Topics Covered

  • Logging requests, classifying requests and moving through workflows
  • Worklist and knowledge management
  • Monitoring and reporting through charting

Who Should Attend?

Any new staff who require training on the everyday topics of the Marval MSM system

Pre-requisites

No knowledge of the system is required

When is it held?

September 19th 2018

Where will it be held?

Marval Training Centre, Kettering, Northamptonshire

For more details or to book your place please contact [email protected]

or register Here

 

Xtraction Reporting Training

Topics

  • Scoping needs and configuring the Xtraction system
  • Designing, editing and filtering components, dashboards and reports
  • Scheduling reports and configuring alerts

Who Should Attend?

Service desk managers or experienced staff who run reports on the Marval MSM system

Pre-requisites

Preferably, some operational knowledge of MSM

When will it be held?

September 27th 2018

Where will it be held?

Marval's Training Centre, Kettering, Northamptonshire

For more details or to book your place please contact [email protected]

or register Here

MSM Surveys Training

Topics Covered

  • Designing questions and survey templates
  • Configuring question dependencies, respondent lists and release schedules
  • Configuring threshold notifications and branding
  • Customising CSS styling

Who Should Attend?

MSM users who wish to send out surveys to customers and colleagues

Pre-requisites

No knowledge of the system is required

When will it be held?

September 25th 2018

Where will it be held?

Marval's Training Centre, Kettering, Northamptonshire

For more details or to book your place please contact [email protected]

or register Here

 

Endless possibilities with Marval...

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