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Public Training Courses

New Starter Training

Topics Covered

  • Logging requests, classifying requests and moving through workflows
  • Worklist and knowledge management
  • Monitoring and reporting through charting

Who Should Attend?

Any new staff who require training on the everyday topics of the Marval MSM system

Pre-requisites

No knowledge of the system is required

When is it held?

February 20th 2018

May 9th 2018

Where will it be held?

Marval Training Centre, Kettering, Northamptonshire

For more details or to book your place please contact [email protected]

 

Xtraction Reporting Training

Topics

  • Scoping needs and configuring the Xtraction system
  • Designing, editing and filtering components, dashboards and reports
  • Scheduling reports and configuring alerts

Who Should Attend?

Service desk managers or experienced staff who run reports on the Marval MSM system

Pre-requisites

Preferably, some operational knowledge of MSM

When will it be held?

February 21st 2018

May 10th 2018

Where will it be held?

Marval's Training Centre, Kettering, Northamptonshire

For more details or to book your place please contact [email protected]

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements