Senior Executive Briefing on ISO/IEC 20000
Marval's Senior Executive Briefing on ISO/IEC 20000 outlines how achieving ISO/IEC 20000 accreditation provides your organisation with the leverage to exploit its IT investment. The relationship between the formal IT standard of ISO/IEC 20000 and best practice guideline of ITIL® will be explained in a clear and pragmatic manner.
The briefing is designed for senior business executives, senior IT management, customers and business users of IT supported services.
Topics covered in the workshop include how implementation and maintenance of ITSM best practices will contribute to the delivery of a world-class service to current and future customers, how ISO/IEC 20000 supports Corporate Governance and accountability and how an ISO/IEC 20000 certified organisation is a more competitive organisation.