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ITSM/ Good Practice and ISO/IEC 20000

ITSM and Good Practice Awareness

Marval's informative IT Service Management (ITSM) and good practice awareness workshop presents a pragmatic view of what is involved to ensure the successful implementation of ITSM good practice and outlines some of the key benefits of adopting good practice

The workshop provides a clear explanation and overview of ITSM:

  • Why implement ITSM? Business and operational benefits
  • The transition from reactive to proactive
  • The key objectives of ITSM
  • Good practice - the background, process relationships and dependencies
  • Potential problems that may be encountered when implementing ITIL and strategies to overcome them

Senior Executive Briefing on Good Practice & ISO/IEC 20000

Marval's Senior Executive Briefing on good practice  and ISO/IEC 20000, facilitated by Marval's experienced IT service management (ITSM) consultants, will outline how utilising good practice and ISO/IEC 20000 gives your organisation leverage to exploit its IT investment.

The briefing format is designed to encourage discussion and debate about good practice and how it can contribute both towards the continued success of your organisation and in support of ongoing service improvements. The briefing explains clearly and pragmatically the relationship between good practice and the formal international ITSM standard ISO/IEC 20000.

Senior Executive Briefing on Good Practice

Delivered by Marval's experienced IT service management (ITSM) consultants, the Senior Executive Briefing on good practice presents a practical view of what is involved in adopting good practice guidelines in IT infrastructure management.

The briefing format is designed to encourage discussion and debate about good practice and how it contributes towards the continued success of your organisation and in support of ongoing service improvements. The briefing explains clearly what good practice can do for an organisation, and it gives your organisation leverage to exploit its IT investment.

Senior Executive Briefing on ISO/IEC 20000

Marval's Senior Executive Briefing on ISO/IEC 20000 outlines how achieving ISO/IEC 20000 accreditation provides your organisation with the leverage to exploit its IT investment. The relationship between the formal IT standard of ISO/IEC 20000 and best practice guideline of ITIL® will be explained in a clear and pragmatic manner.

The briefing is designed for senior business executives, senior IT management, customers and business users of IT supported services.

Topics covered in the workshop include how implementation and maintenance of ITSM best practices will contribute to the delivery of a world-class service to current and future customers, how ISO/IEC 20000 supports Corporate Governance and accountability and how an ISO/IEC 20000 certified organisation is a more competitive organisation.

ISO/IEC 20000 Awareness Workshop

Marval's ISO/IEC 20000 Awareness Workshop explains the advantages of implementing ISO/IEC 20000 in your organisation. ISO/IEC 20000 accreditation allows an organisation to demonstrate to its customers and staff that it meets the required standards for business integrity and security, and that it encourages an internal culture of continual quality improvement within an IT service management (ITSM) framework. ISO/IEC 20000 is the first worldwide quality standard specifically aimed at ITSM.

The awareness day is designed for people from all levels of your organisation who will benefit from having a basic understanding of the elements of the ISO/IEC 20000 standard, and all employees involved in IT assurance, quality improvement or process implementation activities

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