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ITSM Assessments

ITSM Health Check

Marval's IT Service Management (ITSM) Health Check has been designed to examine the current levels of maturity and quality of your ITSM processes against ITSM best practice guidelines. It will identify any gaps or areas for improvement in your current processes and make recommendations for improvements. It is based on the best practices and standards recommended in ITIL and ISO/IEC 20000 and by our ITSM consultants' comprehensive experience.

Benefits for your business

  • The IT department will understand what it needs to do to meet business expectations and then develop strategies to satisfy those expectations
  • Cost saving through the IT department working proactively and in alignment with business strategies and objectives

ITSM Service Desk Health Check

Marval's IT Service Management (ITSM) Service Desk Health Check has been designed to examine the maturity and quality of your Service Desk against ITIL® best practice guidelines. It will identify any gaps or areas for improvement with your current operation and make recommendations for improvements. It is based on the best practices recommended in ITIL and SDI standards together with our ITSM consultants' in depth, practical experience.

Benefits for your business

  • Development of strategies to meet business expectations and industry best practice requirements
  • Cost saving through the Service Desk working proactively and in alignment with business strategies and objectives

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

We know you may have some questions...

  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

  • Contact
    Marval

    Contact us to discuss your service improvement requirements