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ITSM Education

  • ITSM Assessments

    Marval offer practical IT Service Management (ITSM) assessments to help you understand the current levels of maturity and quality of your ITSM and Service Desk processes

  • ITSM/ Good Practice and ISO/IEC 20000

    Marval's Training and Consultancy team are ITIL® qualified and have time-honoured, wide ranging industry experience, gained through working with a broad spectrum of organisations around the world over many years.

  • ITSM Workshops

    Marval's interactive and practical ITSM workshops are designed to encourage full participation from attendees

  • Public Training Courses

    Held at our training facilities in Kettering, our Training Courses capitalise on the company’s experience of 28 years in providing excellent ITSM training for users and line managers of any background and ability, and will enable you to: Discover new features and capabilities of your system, increase confidence, efficiency and satisfaction within your Service Desk team and Improve critical business metrics and KPIs

ITSM Education

In addition to providing administration and user training for MSM -  Marval's integrated, ITIL and ISO/IEC 20000 compatible, IT Service Management (ITSM), service desk and help desk software, Marval offers a comprehensive portfolio of education and training courses that meet your exact service delivery needs.

ITSM education and training includes:

  • Good practice and ISO/IEC 20000 executive briefings
  • Process Workshops
  • IT Service reorientation workshops
  • Problem solving and major incident handling

With many years' practical experience Marval is able to add value at all levels of an organisation.

We make it our business to understand your business. This ensures we offer the best advice and guidance and provide the most suitable education to match your service needs

Endless possibilities with Marval...

Whatever your aspirations might be, we have the technology, the expertise and the people to make them happen.

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  • Request a
    Demo

    Discover the benefits of implementing MSM software, designed to improve service quality, customer satisfaction and reduce costs

  • Download
    Resources

    Your central repository of interesting and useful information on IT Service Management

  • Customer
    Case Studies

    See how organisations all over the world use Marval MSM software to address their most critical IT Service Management challenges

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    Marval

    Contact us to discuss your service improvement requirements