ISO/IEC 20000 Consultancy
ISO/IEC 20000 is the fastest growing accreditation scheme worldwide and is the first formal international standard for IT Service Management (ITSM). It is rapidly being accepted as the definitive benchmark of effective ITSM quality processes. ISO/IEC 20000 promotes an integrated best practice process approach to service management whilst defining a set of prescriptive controls against which an IT organisation can be assessed.
Marval's ISO/IEC 20000 Consultancy offers realistic and practical advice and guidance based on our knowledge and expertise as co-authors of the standard, as active participants in the ISO/IEC 20000 accreditation programme and as an ISO/IEC 20000 certified organisation.
Benefits for your organisation:
- Improvements in the efficiency, reliability and consistency of IT services
- IT service providers become more responsive to services that are business led rather than technology driven
- A competitive advantage - your IT service is more likely to be chosen or renewed over that of a competitor who cannot demonstrate ISO/IEC 20000 certification
- ROI - visible support for business strategy and improvements in the efficiency of services